Return & Refund Policy

Cancellation:

You can cancel your order for free within 24 hours of placing your order, and you will receive your refund within 2 hours.

Return & Exchange:

1. Conditions of return
(1) Return period: If you want to return the goods, please apply within 3 days of receiving the goods
(2) Applicable situations for return and exchange: wrong size , product damage problem
(3) You need to provide information to apply for return: order number, product photo proof

2. Return process
Step 1: Please send an email to the customer service mailbox, we will process the email within 12 hours and give the processing result;
Step 2: After you receive the reply email, please return the product within 48 hours and indicate the tracking number;
Step 3: We will re-ship within 48 hours and update the tracking number

 

-How can customers return your products?
By Mail


-For customer remorse
In the box


-What is the restocking fee?
No restocking fee


-How much will customers pay for return shipping?
No cost

-Product Condition?
New


3. Return shipping fees Free

we will bear all the shipping costs, and you do not need to bear any shipping costs;

Refund:

1. Refund amount: full refund
2. Refund process:
(1) After we receive the returned product, it will take 3 days to process it. We will notify the refund process through the customer service email, and the refund will be credited to the account within 48 hours.
(2) If you do not receive a refund, please send an email to the customer service email:  support@andizpekmezi.com

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